Commonly asked Geotab Software Questions

If you forget your password, click the ? icon beside the password field on the MyGeotab login screen to reset your password. As a secondary measure, please contact your account administrator from your company group to have your user account password reset.
To create a user password, navigate to Administration > Users. Select a user by name and then select Reset Password. You can choose to have them reset their password the next time they log in by selecting the Force password change on the next login question or you can manually enter a new password for them.
The MyGeotab application was designed to run in your device’s web browser. This means that the software will be accessible to you at my.geotab.com regardless of your location, computer, or mobile device. Please note that the device that you are using requires an active internet connection.
– Vehicle independent
– Does not rely on engine data
– Does not require any vehicle Add-Ons like FMS
– Works across all makes/models
– Doesn’t change with tire diameter or changes to the engine
– Works in 2-wire & 3-wire modes
– Very accurate in most situation
The MyGeotab map refreshes every 15 seconds in the browser. The device itself will send updates at varying intervals depending on driver behavior or vehicle health. At a minimum, the Geotab GO device updates its location at least once every 100 seconds while driving. The more the direction or speed changes, the more often the location will update.
You can create an unlimited number of users. Furthermore, users can be configured to have specific roles with varying levels of access. For instance, you can set up distinct groups of user accounts to be used for your dispatchers, managers, supervisors, and administrators. You can manage your user accounts by navigating to Administration and then selecting Users.
User rights are assigned under the Administration > Users section by selecting the user and using the Security Clearances drop-down menu.
Users are assigned to groups by going into the Administration > Users section, selecting the user and choosing which groups they are a part of from the drop-down listing of all the groups.
Go to the Administration > Users section and click the Add button. In the edit screen that follows, click on the Driver tab. Selecting Yes beside the This user is a driver label will make the new user into a driver.
Data is stored within servers managed by Geotab at Q9 and Google Cloud Services. As stated in Geotab’s Service Level Agreement (SLA), data will be retained for at least one year. However, should a customer have specific purging or archiving needs, Geotab will assist in managing those requirements.
The odometer is recorded at the beginning, end, and at every hour of a trip. When the GO device detects an ignition change, it will send an odometer request to the engine. The same request is sent every hour if a trip lasts longer than an hour. The last recorded odometer time is displayed beside the odometer field within MyGeotab.
Yes, GPS is typically accurate down to a few meters when in a good coverage area. It is normal for the speed reported by the vehicle’s engine to be off by a few percent from the actual value. Vehicle speed is based on the rotation of the tire, so any changes to its diameter will affect the odometer accuracy.
Yes, anybody can receive reports via email. When turning on an existing rule, click the mail button to define email recipients. When creating a rule from scratch, select the notifications tab and select Add email to add recipients.
Yes. By utilizing Geotab’s driver ID feature, reports can be run by vehicle or by driver. You can do this by manually assigning drivers to vehicles, or using the IOX-NFCREADER.
New users can be added under the Administration > Users section. Here you can assign users to groups, give them security clearances to groups and specific features appropriate for their role (role-based permissions), assign driver id keys to them, and customize their user settings.
To change your password, select your email address in the upper right hand corner of the screen and then select Change Password.
New users can be added under the Administration > Users section. Here you can assign users to groups, give them security clearances to groups and specific features appropriate for their role (role-based permissions), assign driver id keys to them, and customize their user settings.

– Windows Vista, 7, 8 or later
– Mac OS X 10.5 or later
– .NET 2.0 (already installed with Vista)
– 40 GB hard disk that has 15 GB space free
– 1 GB of RAM
– Additional hard disk space might be required for data storage
– iOS (iPhone, iPad and iPod Touch) 5.0 or later
– Android 3.0 or later (Android 2.1 or later when using Firefox for Android).
– Touch screen displays are supported
– Note: Due to the volume of data presented on MyGeotab as a result of maps and reports, we also recommend that you have access to a high speed internet connection

MyGeotab is a federation of servers and, as a result, a customer’s database can be moved from one server to another without prior notice. Therefore, the recommended path to bookmark is my.geotab.com rather than a link with a number “my”. On login, MyGeotab will redirect you to the correct MyGeotab server for your database. If you have already bookmarked a specific server and that server no longer exists then you may start getting redirected to a blank page. You can resolve this by clearing your cache and cookies in your browser.
First you will need to set up your device status groups, then select the vehicle from the drop-down list by selecting the arrow in the map section. You can search for a specific vehicle by name, VIN or serial number. When it appears on the map, select it and then select Assign Status Group, then finish by choosing the appropriate status from the list.
Vehicles can be assigned to groups by navigating to Vehicles. Select the vehicles you want to change and then select the Groups section. You can make changes to multiple vehicles at a time by selecting the check mark in the top right.
If the Geotab GO device loses the connection to the GPS network, the location history of your trip may be affected. In some cases you may see straight lines connecting the vehicle locations before and after the device was communicating. Please note this is usually a temporary issue and can be monitored by using the Watchdog Report.
Drivers can be assigned to vehicles by navigating to the map. Select the vehicle you want to assign a driver to from the drop down list by selecting the arrow. You can search for a specific vehicle by name, VIN or serial number. When it appears on the map, select it and then select Assign Driver, then finish by choosing the appropriate driver from the list.
Zones can be any shape that consists of three or more sides. For example, some users create their zones to contain smaller office locations such as parking lots, while others may define larger zones such as an entire highway.
Yes, Geotab offers a routing feature that allows you to connect a sequence of zones together to create a route. The route can optionally start and end at the same location and can be defined in any order you wish. Additionally, a route plan can be created to report on discrepancies between your planned route and where the driver actually went.
Geotab integrates with in-vehicle Garmin navigation systems. This allows you to send routes and two-way messages from MyGeotab directly to your drivers. A route can be sent by navigating to Zones & Messages > Route. Select the route you want to send and then select Send to Vehicle. Select which vehicle(s) to send the route to and include an optional message to help inform your drivers, then select Send.
Geotab offers a comprehensive set of reports to suit your business needs. Our reports range from driver safety and behavior monitoring, risk management, zone entry and exit, real-time exceptions and many more. Almost all aspects of our reports can be customized using Microsoft Excel.
To configure the options of a report, go into Administration > Custom Reports. Highlight the report to configure, then choose the Report Options button at the top. This is where you can define date ranges, groups of vehicles to be included in the report, exception rules, whether you want the report by driver or by vehicle, which zones to be included, and so on.
Go to the Map section of MyGeotab, and select the vehicles you want included by clicking on the down arrow next to the box that says Device, VIN, zone, etc. A list of vehicles will appear, highlight the one(s) you want. Select Trips History, under Options, and select the time frame you wish to see. Next, go to the View button and select Advanced. It will display on the screen. Click on the Excel button to have the report download to an Excel spreadsheet.
Go into Administration > Reports. When adding a new report, a user can add their logo to the excel file before saving. This logo will appear whenever the report is run through MyGeotab or when scheduled to be emailed out. This can be done with all reports in MyGeotab.
Once you have selected a report and it is displayed on the screen, you will see a PDF button and an Excel button at the top of the page. Choosing either one of these will send the report out in that format.
Go into Administration > Reports, and then select the report of interest. Click on the email report option to select the delivery options for the report.
The reason you see the different values is that the Dashboard graph refreshes as per its defined schedule, which is set up under the Dashboard options, while the data in the Excel report is refreshed as soon as you click on the graph. If you feel that you need the dashboard to have more real time values, then you can go into the Enable Dashboard options and change the refresh schedule.
– The maximum file size for emailed reports is 10 MB and any further emails will be disabled for 60 minutes if the email limit is exceeded. In addition, the email report will be disabled if any of the following is true:
– The maximum file size for emailed reports is 10 MB and any further emails will be disabled for 60 minutes if the email limit is exceeded. In addition, the email report will be disabled if any of the following is true:
– Attachment size > 10 MB
– Total number of emails sent in an hour per rule > 500
– Total data usage of emails per hour > 500 MB
– Finally, please note that PDF email reports generally have a larger file size compared to Excel emailed reports.
MyGeotab automatically sizes the graph so that it best illustrates the information in the clearest and most concise way. This is not something the user can change.

Below are the few common scenarios why this may be happening:

You see part of an excel sheet: MyGeotab will display the last sheet you are on when you saved and closed the Excel File. You must have focused on the graph before closing in order for it to be displayed.

You see the box but you only get an error message: MyGeotab has a built-in Dashboard timeout to avoid issues caused by overly large reports. The timeout value is 2 minutes so if the report takes more than two minutes to run and extract the graph then you will get a timeout error.

Nothing shows up: make sure that you or a group you belong to are added under
viewers and that the correct asset groups are selected.

MyGeotab supports customized reporting through both Microsoft Excel and through the MyGeotab API. To create a custom report in Excel based off of a standard template click on Administration > Reports > Report Views. From here, you can select any default report and download the template to customize. Once you have added your customizations you can import the template back into the database by clicking Add Excel File.
Within MyGeotab, you can visit to the Getting Started & Help section. There you can find a link to the Product Guide, which contains a What’s New section that details the latest features added to MyGeotab.
Zones can be imported directly from MyGeotab. Go into Zones & Messages > Import Zones. Zones can be imported either by address or by latitude and longitude and an example of each is available by clicking the Show Help button which appears as a question mark. When you click on the box that says Drag and drop your files, you can select the excel file containing the zone information.
You can perform a bulk import by using the Geotab SDK. Simply navigate to my.geotab.com/sdk, select JavaScript Samples on left and select click here to download. This will download bulk edit programs which will allow you to bulk import vehicles, routes, route plans, and users.
Geotab as a company follows industry best practice with all our IT systems — this includes intrusion detection, two-factor authentication, auditing of all events, SSL and encryption. MyGeotab is also a web-only app and as such cannot create viruses. You will need to download a small software file only if you use the legacy key and RF downloaders. That software is signed by Geotab and is built in a controlled way in lab conditions.
A virus cannot be delivered to your device. The servers that deliver the code to devices are behind Geotab’s firewall and the devices will only accept firmware updates and other instructions from Geotab.
MyGeotab is accessible from any device that runs a standard browser. Geotab Drive, the Driver based application that is based on HTML5 is supported on Android 4.4 and later.
Yes, Geotab offers HOS and DVIR solutions for those businesses that own or operate heavy commercial vehicles and are looking to improve their regulatory compliance and CSA score. Geotab provides HOS on specific Garmin Devices. Geotab also offers an application on Android devices through Geotab Drive. For more information, please see the subsection named “Geotab Drive”.